“Customer service is the never-ending pursuit of excellence to keep customers so satisfied they tell others how well they were treated in your place of business.”
A big problem in the sales world today is many salespeople and companies spend more time and money to get a new client than to keep their current clients satisfied.
Customer [...]
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If you expect to succeed as a professional solution provider – coach, consultant, etc., you first have to last. Just last long enough and you’ll be the only person who got started when you did, who is still around.
After all, 80-90% of the folks who got into coaching or insurance or whatever when you [...]
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Many real estate agents spend a lot of time and money marketing new prospects, while completely overlooking the best ones they have; old ones. We all realize the importance of acquiring new clients, but how many of us truly grasp the importance of not only retaining old ones, but actually expanding on those relationships?
The [...]
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“What is the fastest way to get clients without spending a lot of money on advertising?”
One word, referrals! Yes, it’s a proven fact that if you can get your existing clients to refer their friends, family, and work colleagues etc to come and have a massage with you AND get them to start [...]
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If you give really great massage treatments all the time it’s true that your clients may recommend you to their friends, which may generate more business for you, however when it comes down to it, just being a great therapist does not guarantee that you will be able to build a thriving and successful massage [...]
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Ultimately the success of any business depends upon having a consistent flow of new prospective clients. Unfortunately, far too many individuals rely solely upon their existing clients and referrals as their primary methods for getting new clients. While this may prove to be a successful strategy short term, it invariably leads to the “feast and [...]
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