complaining

Complaining Customers and Your Lawn Care Business.

Let’s face it. You can’t please everyone.
As a lawn business owner you want to keep your customers happy so they keep using your service.
When customers are dissatisfied they will fall into one of three types of complaining customers:
Passive
Aggressive
Constructive
Let’s take a look at each one.
Passive Complainers-
These are the worst kind as far as I’m concerned. They [...]

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Are You Still Complaining After Reading This?

People complain. They’re complaining all the time about everything. As a child, I was innocent enough to believe what people were saying. I really thought there were plenty of valid reasons to complain: the weather (most often), lack of money (runner-up), the neighbors, husband or wife, the children (me, in this case), civilization (or the [...]

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